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Smart Energy Solutions

REMOTE ASSISTANCE

You will need to download a program that will share your computer with a Cristal Controls technician for resolving the event of your call.

Start assistance

After you clicked on “Start assistance”, you will receive security notices from your browser like the following image:

At this time, if there is not any further restrictions from your network managers (Firewall, Proxy), the browser will start the download and run the VNC.

Thereafter, double-click a name to choose the technician who is in contact with you over the phone.