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Smart Energy Solutions

REMOTE ASSISTANCE

You will need to download a program to share your computer with a Cristal Controls technician for resolving the event of your call.

VNC assistance

Start assistance (VNC)

After you clicked on Start assistance (VNC), your browser will start downloading VNC.

Once completed: run it and double-click a name to choose the technician who is in contact with you over the phone.

UltraVNC Image

TeamViewer assistance

Start assistance (TeamViewer) Alternate download

After you clicked on Start assistance (TeamViewer), your browser will start downloading TeamViewer QuickSupport.

Once completed: run it, then provide YourID and Password to the technician who is in contact with you over the phone.

QuickSupport image