If you need help or have questions regarding your order, delivery, etc., please read this section first.
If your question is not answered below, please e-mail us at:
infos@cristalcontrols.com
Our mailing address is:
Cristal Controls Ltd
1375 rue Frank-Carrel, Suite 14
Quebec City, QC
Canada G1N 2E7
Before returning any merchandise, please send us an e-mail at
infos@cristalcontrols.com to obtain your return authorization number.
For a credit card order, please print, fill, and send us the form by fax at 1-418-681-7393.
Credit Card Authorization Form
Order and Shipping FAQs
What are the shipping costs?
In Canada and U.S.A., shipping is FREE.
Elsewhere, as shipping costs vary with the distance, we cannot not include them in the purchase price.
Shipping costs will be added to the customer's invoice. We use reliable and competitive carriers but you are free to choose your own carrier.
If you want us to include the shipping costs in our purchase price, please e-mail us your exact shipping address and the product(s) you wish to order at
infos@cristalcontrols.com. We will send you a quote price for delivery to your door.
Do you charge sales tax?
No sales tax is charged on orders shipped outside Canada.
Orders shipped inside the Province of Québec will have applicable federal and provincial taxes added to them.
Orders shipped outside the Province of Québec will have applicable foreign taxes added to them.
What about customs and duties?
We do not collect tax or duties on orders shipped outside Canada. However, please be aware that duties and/or taxes, for which you will be responsible, may be charged by local authorities once the package reaches the destination country.
For more information, please contact your local customs office.
In the USA, our products are covered by the NAFTA Treaty and are exempt of duties. The customer might have to support a small custom clearance charge.
There is no duty on shipments within Canada.
What if a product received is defective?
We hold to the strictest standards of quality control, and all of our products are fully warranted. If by misfortune you receive a part which is defective, we will replace it without delay. Just contact us by e-mail at
infos@cristalcontrols.com to know the best return procedure.
If your part is damaged in shipping, the issue can quickly be resolved by notifying the carrier.
If some your questions are not answered here, please feel free to contact us.
What if I want to return something?
We are proud of the fact that our products are top quality merchandise, but we understand that sometimes you just aren't happy with something you purchased.
You can return any item for any reason for a refund within 10 days of receipt. Returns must be in good condition, with ALL original certificates, materials, and packaging.
We must charge a 25% material handling fee and the customer is responsible for return shipping fees.
What is your refund policy?
Once we receive the returned product and determine that it complies with our conditions, we will promptly refund the cost of the merchandise.
Your refund will be credited to the credit card used to make the purchase. We kindly ask that you allow two billing cycles for the refund to appear on your credit card statement.
Please note that the customer is responsible for all shipping and handling costs, as well as applicable duties and/or taxes.
Is our privacy protected?
Yes, your privacy is protected. We don't sell, exchange, nor rent any information, name, or e-mail address sent to us by our customers. All communications between our customers and us are strictly private.
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